LEGAL

Website Terms & Conditions

Website Privacy Policy

Booking Terms & Conditions

Website Disclaimer

We are horseXperiences LIMITED. You can contact our Data Protection Manager (DPM) at 71-75 Shelton Street, Covent Garden WC2H 9JQ London if you have any questions. Alternatively you can send an email to dpm@horsexperiences.com.

 

Website Terms & Conditions

This agreement applies as between you, the User of this Web Site and horseXperiences, the owner of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

  • Content - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

  • horseXperiences - means horseXperiences LIMITED 71-75 Shelton Street, Covent Garden WC"H 9JQ London;

  • Service - means collectively any online facilities, tools, services or information that horseXperiences makes available through the Web Site either now or in the future;

  • System - means any online communications infrastructure that horseXperiences makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

  • User/Users - means any third party that accesses the Web Site and is not employed by horseXperiences and acting in the course of their employment;

  • Web Site - means the website that you are currently using www.horsexperiences.com and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Intellectual Property​​

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of horseXperiences, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

Subject to the following clause you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by horseXperiences.

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of horseXperiences or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.horsexperiences.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of horseXperiences. To find out more please contact us by email at dpm@horsexperiences.com  or by post at 71-75 Shelton Street, Covent Graden WC2H 9JQ London.

Privacy​​

For the purposes of applicable data protection legislation, horseXperiences will process any personal data you have provided to it in accordance Privacy Policy available on the horseXperiences website or on request from horseXperiences.

You agree that, if you have provided horseXperiences with personal data relating to a third party

  • you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to horseXperiences and

  • that you have brought to the attention of any such third party the Privacy Notice available on the horseXperiences’ website or otherwise provided a copy of it to the third party. You agree to indemnify horseXperiences in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.

Disclaimers

horseXperiences makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. horseXperiences accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

  • To the maximum extent permitted by law, horseXperiences accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

  • Nothing in these terms and conditions excludes or restricts horseXperiences’ liability for death or personal injury resulting from any negligence or fraud on the part of horseXperiences.

  • Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

 

Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to dpm@horsexperiences.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

 

Law and Jurisdiction

These terms and conditions and the relationship between you and horseXperiences shall be governed by and construed in accordance with the Law of England and Wales and horseXperiences and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Website Privacy Policy

This is our Privacy Policy which explains how we obtain, use and keep your personal data safe in relation to the horseXperiences website.

Important information

  • Our website is not intended for children and we do not knowingly collect data relating to children.

  • This Privacy Policy supplements the other policies (including our websit terms of use (Terms)) and is not intended to override them.

  • horseXperiences is the controller and responsible for your personal data (we, us or our).

  • To assist you further in understanding this Privacy Policy, we have set out in a glossary of terms used, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.

  • We have appointed a data privacy manager (DPM). If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPM in writing, either:

  • By email to: dpm@horsexperiences.com

  • By post to: 71-75 Shelton Street, Covent Garden WC2H9 JQ London

  • You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

  • It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

  • Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug in or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.

The data we collect about you

  • We may collect, use, store and transfer the types of personal data about you listed in "Your Legal Rights" of this policy.

  • We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.

  • We do not collect any special categories of personal data [or any information about criminal convictions and offences].

  • If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into perform the contract with you and, we may have to cancel a product or service. We will notify you of this at the relevant time.

How personal data is collected

We collect personal data in the following ways:

  • direct interactions -  you may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing list, or correspond with us by post, phone, email and direct messaging services such as facebook messenger, whatsapp and other similar technologies used by our costumer services.

  • automated technology - we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies.

  • publicly available sources  - we may collect personal data from publicly availably sources such as Companies House and the Electoral Register and credit reference agencies, based inside the EU.

  • third parties - we may receive personal data from:

    • analytics providers based outside the EU (such as Google);

    • advertising networks based inside or outside the EU;

    • search information providers inside or outside the EU;

    • our suppliers such as payment providers, delivery services, website support and maintenance providers.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

  • To perform the contract, we are to enter into or have entered into with you;

  • To comply with a legal obligation; and

  • Where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • We do generally only rely on consent as a legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.

  • We may analyse your personal data to form a view on what products and or services we think may be of interest to you. You will only receive marketing communications from us, if you have requested information from us or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.

  • We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

  • You can opt out of email marketing by clicking the unsubscribe button within the marketing email. You can also withdraw your consent to marketing at any time by contacting our DPM.

  • Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.

  • We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

  • If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.

  • We may process your personal data (without your knowledge or consent) where this is required or permitted by law.

Disclosure of your personal data

We may have to share your personal data with third parties further details of which are set out in this policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.

International transfers

We share your personal data within our partners. This will involve transfering your data outside the European Economic Area.

[Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe with our services providers.

We may transfer data to US based service providers under the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transfering your personal data.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.

We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.

Your legal rights

  • You have certain rights in certain circumstances under data protection law. These are set out in full in this document. If you wish to exercise any of your rights, please contact our DPM.

  • You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.

  • We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

  • We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Personal Data

  • Types of personal data

    • contact data - billing address, delivery address, email address and telephone number

    • financial data - bank account and payment card details

    • identity data - first name, maiden name, last name, username or similar identifier, date of birth and gender and passport or identity card.

    • marketing and communication data - your preferences in receiving marketing from us.

    • profile data - your username and password, purchase or orders made by you, preferences, feedback and survey responses.

    • technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

    • transaction data - details about payments to and from you and other details of products and services you have purchased from us.

  • Lawful basis for processing and processing activities​

    • The lawful basis upon which we may rely on to process your personal data are:​

      • Consent - you have given your express consent for us to process your personal data for a specific purpose.

      • Contract - the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.

      • legal obligation - the processing is necessary for us to comply with legal or regulatory obligation.

      • legitimate interests - the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.

    • Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.​​

 
  • Your legal rights

    • You have the following legal rights in relation to your personal data:​

      • access your data - you can ask for access to and a copy of your personal data and can check we are lawfully processing it

      • correction - you can ask us to correct any incomplete or inaccurate personal data we hold about you

      • erasure - you can ask us to delete or remove your personal data where:

        1. there is no good reason for us continuing to process it;

        2. you have successfully exercised your right to object (see below);

        3. we may have processed your information unlawfully; or

        4. we are required to erase your personal data to comply with local law.

        5. We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request.

      • object - you can object to the processing of your personal data where:

        1. where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;

        2. where we are processing your personal data for direct marketing purposes.

        3. in some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms, and, in such circumstances, we can continue to process your persona data for such purposes.

      • restrict processing - you can ask us to us to suspend or restrict the processing of your personal data, if:

        1. you want us to establish the accuracy of your personal data;

        2. our use of your personal data is unlawful, but you do not want us to erase it;

        3. you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or

        4. you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it.

      • request a transfer - you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format.

      • withdraw your consent - you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent.

  • Third parties

    • service providers - acting as processors or controllers based in the EEA but also around the world who provide services and IT and system administration services.

    • professional advisors - acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

    • HM Revenue & Customs, regulators and other authorities - acting as processors or joint controllers based in the EEA who require reporting of processing activities in certain circumstances.

    • third parties - third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

    • others - market researchers, fraud prevention agencies.

  • Glossary

    • aggregated data - information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject

    • controller - a body that determines the purposes and means of processing personal data

    • data subject - an individual living person identified by personal data (which will generally be you)

    • personal data - information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data

    • processor - a body that is responsible for processing personal data on behalf of a controller

    • special categories of personal data - information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.

    • ICO - Information Commissioner’s Office, the UK’s supervisory authority for data protection issues

Changes to this Policy

horseXperiences reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

Cookies

  • horseXperiences may set and access Cookies on your computer. First-party Cookies that may be placed on your computer are detailed below as also third-party Cookies that may be placed on your computer. All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. horseXperiences has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.

  • Before the Web Site sets Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

  • Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. These Cookies are detailed below. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings, as set out in the next sub-Clause.

  • You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

  • You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

  • The Web Site uses the third-party Cookies detailed below for the purposes described therein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings or via your response to the request for consent detailed before.

  • It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

First-Party Cookies

  • xsrf-token - used for website security.

  • svSession - helps us to improve the website functionality and ensure you have the best possible customer experience.

Strictly Necessary Cookies

  • hs - technically required cookies

Third-Party Cookies

  • xsrf-token - used for website security from wix.com

Booking Terms & Conditions

Booking

In order to make your booking, the booking form must be completed by the party leader who must be over the age of eighteen. On sending this form all members of the party agree to bide by the terms and conditions set out in this document. You can also make your booking by completing a booking form over the telephone with us. A contract will exist between you and horseXperiences as soon as the confirmation invoice has been issued.

​When completing the booking and riding experience forms, you are required to provide full details which truly reflect the personal information and riding ability of all members of the party.

On completion of the booking and riding forms you declare that the information provided is accurate.

Payment

​In order to secure your booking, at least a deposit of 30% of the total price must be paid within ten days of making your provisional booking. We must receive the full balance including any additional costs no later than 8 weeks before departure. If full payment is not received on the due date we reserve the right to treat the booking as cancelled and, therefore, apply cancellation charges as set out below. Should you make your booking within 8 weeks of departure then the full cost of the holiday will be due immediately.

If you opt for our online booking form the total price of your holiday should be paid through our secure payment system. We reserve the right to correct the full cost of your holiday in the first 10 days after your online booking, including all extras, requirements or corrections off your holiday programme, which is fully detailed in the programme's web page. We do this in some cases because our holiday programmes are tailor made to you resulting in a personal and unique programme. 

The cost of your holiday arrangements

We reserve the right to increase the price of your holiday in the event of exceptional cost increases which are out of the control of horseXperiences. In the event of this occurring, we will absorb an amount equivalent to 2% of the holiday price excluding any charges for alterations requested by you. Only amounts in excess of 2% will be surcharged. If this equates to more than 10% of your holiday price, you will automatically be entitled to cancel your holiday with the payment of a full refund of all money paid excluding alteration charges. Exceptional cost increases will include increases in transportation costs including fuel, taxes (includin VAT) or other fees payable for services such as passenger taxes.

All itineraries clearly state what is included and excluded in the price of each programme. Upon completing a booking form, you agree to the itinerary and the price of the programme. All holidays are inspected and researched by horseXperiences and its qualified equestrian and travel staff. We calculate our prices including the cost of our professional advice and the necessary bonding and insurances to provide that your holiday payment is safe.

Cancellation by horseXperiences

​In the unlikely event that we have to cancel your riding holiday for reasons other than

  • Fault of the client

  • Force majeure

  • Insufficient numbers to proceed with ride

we will endeavour to offer you an alternative holiday of at least comparable standard if available.

Alterations and changes by horseXperiences

We do the very best to ensure the riding holidays are provided as booked.

However, our programmes and itineraries are planned months in advance of promotion and, therefore, are occasionally subject to changes. In the unlikely event that a 'significant' change is made, then subject to the clause below you will be given the option (to be exercised by giving notice to us in writing within 14 days of notification of a significant change) of:

  • accepting the change; or

  • cancelling your holiday, whereupon you will receive a full refund.

A 'significant' change is a change in dates with more than 5 days difference on your departure and/or return day, a lower standard of accommodation for the whole or significant proportion of the holiday or a change to the whole or significant proportion of the riding programme.

In the event of minor alterations and changes made by horseXperiences no refund or compensation will be given.

A minor change includes any change not covered by the above.

If we are aware of changes prior to booking, we will inform you before a booking is made.

Force majeure

We regret we cannot offer refunds or compensation in the event of cancellation or alterations as a result of force majeure. For the upurpose of this conditions, force majeured is definied as war, threat of war, riot, civil strife, lock-out, strike, government action, terrorist activity, natural or nuclear disaster, flood, fire and adverse weather conditions.

​Cancellation by You

Bookings may be cancelled at any time prior to the departure date by written notification by you. The cancellation date will be taken as the date that written confirmation is received by horseXperiences. For this reason we recommend recorded delivery.

​Cancellation charges are expressed as a percentage of the total holiday price and are payable to horseXperiences. Cancellation charges are as follows:

  • 35 days or less before departure 100% cancellation charge

  • 35-56 days before departure 50% cancellation charge

  • The deposit payment of 30% is non-refundable after a holiday has been confirmed by us.

 

Please note for our programmes the final balance payment is due 8 weeks prior to travel and for Peru bookings the final balance payment is due 10 weeks prior to departure. After this date we are unable to refund any payment made.

Alterations and changes by you

​Should you wish to make changes to your holiday after confirmation, we will use our best endeavours to make the requested alterations, although horseXperiences provides no guarantee that this will be possible.

An administration charge of 25 euros per person may be implemented at the discretion of horseXperiences on each occasion when alteration is made at your request. Further, all additional costs incurred by either horseXperiences or our suppliers are payable by you. Specifically if extra services are contractred by you during your holiday you will be charged for these services.

Liability

On completing the booking form, you and all members of the party accept that horse riding is classed as a high risk sport and being in the vicinity of horses poses risks. Whilst riding or in the vicinity of those horses which are in the care of the tour operator or guide on your holiday, you must comply at all times with their instructions. It is a condition of your booking that you accept that the tour operator or guide is entitled to insist that you dismount or to refuse you the right to ride for any reason including your inability, health or behaviour, if they consider you are endangering the safely or welfare of any persons or horses including yourself. In the event of such circumstances, you will not be entitled to any refund or compensation.

Please note that the laws, requirements and standards of the country in wich any services wich make up your programme are provided, apply to those services and not those in your country.

horseXperiences requires that you and all members of the party wear suitable safety equipmet including hard hats whilst in the vicinity of horses. We require that hats comply with relevant safety standards are purchased from reputable suppliers and are fitted by qualified persons.

On completing the booking form, you accept our suppleirs may require you to sign separate acknowledgment and personal liability forms before you are allowed to ride. Refusal to sign such forms may result in your not being allowed to participate in riding or other activities. In those circumstances you will have no claim against horseXperiences or the supplier and you will not be entitled to a refund or compensation.

We accept responsibility for ensuring that all parts of our contract with you are properly performed except where failure or improper performance is due to:

  • your own acts or omissions.

  • the acts or omissions of a third party not connected with the provision of your arrangements and which are unforeseeable or unavoidable.

  • Any event which either horseXperiences or the suppliers of the services in question could not have foreseen or forestalled even with all due care.

  • Force majure.

Although we will honour our contract with you in accordance with the above exceptions, it should be noted that accommodation, transport and other services we arrange on your behalf belong to and are managed by independent suppliers for whom we act as a partner and, therefore, we do not have direct control over these components.

horseXperiences' liability is limited as follows:

Liability other than for death and personal injury is limited to such amount as is reasonable taking into account the cost of the programme booked with us and the extent to which your enjoyment of the programme has been affected but (without prejudice to that) will not in any event exceed twice the cost of the programme booked for the person affected (excluding any alteration charges). In the case of lost and/or damaged luggage or personal possessions (including money), our liability is limited to 30 euros per person as you are assumed to have taken out adequate insurance at the time of booking.

horseXperiences will not have any liability to you for any damage, loss, expense or other sums of any description wich

  • on the basis of the information given to us by you concerning your booking, prior to our accepting it, we could not have forseen you would suffer or incur if we breached our contract with you.

  • did not result from any breach of contract or other fault by us or our employees or, where we are responsible for them, our suppliers.

Additionally horseXperiences will not have any liability to you for any business losses.

In all cases, the liability of horseXperiences in relation to any service is limited or excluded in accordance with the provisions of all international conventions relating to the provision of such services as if horseXperiences was a supplier of the services in question, for the purpose of the relevant convention.

Travel documents

​Your specific passport, visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant consulates or embassies. horseXperiences will not have any responsability or liability towards you for any failure on your part to comply with requirements current at the time of your departure or any losses or costs incurred by reason of any omission on your part.

Delays

horseXperiences will not offer any assistance in the event of a delay at your outward or homeward points of departure. Please refer to your carrier for assistance.

Behaviour

​On completing the booking form, you accept responsibility for loss and/or damage caused by you or any member of the party. Full payment for any such loss or damage must be paid directly to the appropriate party immediately. If you fail to do so you must indemnify us against any claims including legal costs subsequently made as a result of your acts or omissions.

We expect all clients to behave with consideration to other people. If, in our opinion, or in the opinion of any other person in authority, you or any member of the party behaves in such a way to cause or be likely to cause distress, danger, or annoyance to any third party or damage to property, we reserve the right to terminate the programme arrangements of that person without notice. In this situation, our responsability towards that person (including any return transfer arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses that that person may incur as a result. We will not make any refunds or pay any compensation.

Special request or medical problems

​Although we will use our best endeavours to forward any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be complied with unless we have expressly confirmed this to you in writing. Confirmation that a special request has been noted or passed onto a supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until expressly confirmed in writing, all special requests are subject to availability. Please note that in general the rides carry a weight limit of 99 kg. If you are above this weight you need to check with us before booking.

Complaints

​If you have a complaint or are unhappy about any aspect of your trip, you must immediately inform the instructor, guide or accommodation provider so that they can endeavour to put it right. If the matter cannot be resolved locally to your satisfaction and you wish to make a complaint you must contact horseXperiences by telephone or email at that time so that we may try and resolve the situation. Please note failure to report problems at the time that they occur will invalidate subsequent claims.

If you are still not satisfied, you are required to notify us in writing within 14 days of your programme giving full details of the complaint. We will acknowledge receipt of your letter within 14 days and then begin any investigation we feel is necessary. After a further period of up to 21 days we will contact you with the outcome of our investigation. If you do not comply with this requirement, we will not accept any responsability fot the matter giving rise to your grievance, having been unable to put it right immediately or to investigate it at the relevant time.

Please not that we work in partnership with our services and accommodation providers and not as a booking agent so any complaints must be discussed firsthand with them. We will not be able to enter into correspondence if issues have not been brought to the notice of either the service or accommodation provider at the time the complaint arising.

It should also be noted that the complaint must be made by the costumer who travelled and not by a third party.

As we work in partnership with our service providers if a complaint has been dealt with at the time by one of our providers no additional claims will be accepted once the resolution has been accepted or taken by the costumer. Once a settlement cheque has been cashed any complaint is considered closed.

A number of our programmes offer airport/railway transfer services. These services are organized directly by the supplier. These services do not form part of our contract with you as we are unable to accept responsability for the delivery of these services or for any refunds relating to missed or tardy services.

Data protection policy

​So that we may process your booking and ensure your travel arrangements run smoothly, we need to use the information you provide such as name, address, riding experience and any specific requirements.

We take full responsibility for ensuring proper security measures are in place to protect your booking.

We will not pass your details onto third parties not connected with your programme. It is necessary to pass information provided by you onto the relevant partners. The information may also be received by security or credit checking companies, public authorities such as customs, immigration, if required by them or as required by law.

For more details about data protection please refer to our privacy policy.

Financial security

​In the event of insolvency, protection is provided. In these circumstance, if you have not yet travelled you may claim a refund.

Conditions of suppliers

​Please note that all services are provided subject to the conditions of the relevant supplier . Some of these conditions may exclude or limit the suppliers' liability to you, usually in accordance with the appropriate international conventions which apply to the services provided by such suppliers.

Insurance

Travel insurance is mandatory for all clients travelling on these programmes and costumers must demonstrate that they have adequate cover, specifically covering horse riding activities.

Information you supply

Your booking is accepted by us on the basis of information given by you on your booking form including details of your riding ability and your weight. Where these details are inaccurate, horseXperiences and its suppliers reserve the right to change your ride itinerary or booking or ask you not to ride and in these circumstances you will have no claim against horseXperiences or the supplier and will not be entitled to any refund or compensation.

Programme participation and client responsability

​You agree to accept the authority and decisions of our employees, instructors/guides and partners whilst on a programme provided by us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a member of staff at the stables or hotel manager), your health, level of fitness or conduct at any time before or during a programme is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the company) or the safe, confortable or happy progress of the programme, you may be excluded from all or part of the trip wihout refund or recompense.

Website Disclaimer

  • horseXperiences makes no warranty or representation that this website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of this website.​

  • No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

  • No part of this website is intended to constitute a contractual offer capable of acceptance. No goods and/or services are sold through this website and product and/or service details are provided for information purposes only.

  • Whilst every effort has been made to ensure that all graphical representations of products and/or descriptions of services available from horseXperiences correspond to the actual products and/or services, horseXperiences is not responsible for any variations from these descriptions.

  • horseXperiences does not represent or warrant that such products and/or services will be available from us or our premises. For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and/or services. Any such enquiry does not give rise to any express or implied warranty that the products and/or services forming the subject matter of your enquiry will be available upon your arrival at our premises.

  • All pricing information on the website is correct at the time of going online. horseXperiences reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly.

 

horseXperiences LIMITED Registered Company 11596230 in England and Wales. Registered office address 71-75 Shelton Street, Covent Garden WC2H 9JQ London, UK

 
 
 

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